How to Create an Account
From the livestockauctions.co.za website click on the Register and follow the prompts.
See manual "Registration Process Page 4"
How to Register for Online Auction
Login into your account, go to the auction that you want to participate in and click on the Register for Auction button.
See manual "Registration Process Page 16"
How will I know if I have Registered for an Auction
On auction day you will recieve an email from the Administrator, before hand you can check under your Business Profile if a bidder number was assigned to your profile.
See manual "Registration Process Page 22"
I forgot my Password
Click on the "Forgot Password" function or contact the office for assistance.
See manual "General use of Website Page 2"
How do I view the Lots or an Auction
Go to the tab Auctions and Sales, the auction and the Auction Detail Page will open. On this page you can see all the lots and when opening View Catalogue, the full details of each lot will be displayed.
See manual "General use of Website Page 26"
I don't want to bid, but would like to watch the Auction
Login into your profile, from the Home Page click on the Bidding button of the specific auction. Alternatively you can go to the Auction Detail Page and click on Live Auction.
See manual "Live Webcast Bidding Page 4"
How do I bid on a Live Webcast Auction
Make sure that you are logged in, registered for the auction and on the bidding screen.
See manual "Live Webcast Bidding Page 9"
How do I see the lots or prices of a past Auction
Through the Auction and Sales tab route to the Closed Auctions, here you can view the lots and prices of each past auction.
See manual "General use of Website Page 27"
How will I receive/pay for the lots I won
In your basket you will see all the lots that was assigned to your profile. The office will forward the necessary invoice along with transport arrangements.
See manual "General use of Website Page 14"
I placed a bid accidentally
When the bid is out of the bidding sequence, the Administrator will the bid. If the bid is accidental you can use the Chat Box to communicate with the Administrator or contact the Administrator.
See manual "Live Webcast Bidding Page 8 and 14"
How to bid on a lot includes more than one Animal
There are three bidding principles: per unit, per lot and per kilogram. Per unit or per kg is always the bidding price multiplied by the quantity or total kilogram. Per lot will be the bidding price as one price for the whole lot.
See manual "Live Webcast Bidding Page 10 and 21"
What do I do if my sound or picture becomes unclear or jittery
Press CTRL F5 for a hard reset
Can I still follow the auction if the sound/video feed s
Yes, the bidding screen will continue to although the sound and video is off.
What time does the Auction start
On the auction detail page the starting time of the auction will display.
See manual "Live Webcast Bidding Page 3 and 5"
Is there commission involved in the Bidding Price
The auctioneer will always state if there is commission involved on a certain lot.
See manual "General use of Website, Section D, Page 21-25"
What is Max Bidding
Max bidding is the pre- of an amount that you are willing to pay and allowing the system to bid on your behalf.
See manual "Live Webcast Bidding Page 22-28"
Your bidder number and why you need it
Your bidder number is assigned once the Aministrator approves your registration for the auction. Without a bidder nuber you won't be able to bid.
See manual "Registration Process Page 14"
Invoice details and available transport details
The office will forward the invoice upon completion of the auction. Along with the transport arrangements if you choose touse inhouse tranpsport. Details about the agents and logistical personnel is available on the Auction Information page.
See manual "Live Webcast Bidding Page 3-5"
What are default bidding increments
These are the increments set by the Auctioneer to ensure the flow of each lot and the auction.
See manual "Live Webcast Bidding Page 10 and 11"
Upon creation of my profile I can't login
Upon three failed login attempts your account is locked. Please contact the office for assistancce.
See manual "General use for Website Page 2"